GENERAL TERMS AND CONDITIONS OF SALE OBJECT AND GENERAL
These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website www.imimportexport.com (hereinafter "the Website"), of which IM IMPORT & EXPORT (hereinafter THE COMPANY) and legal domicile in Panama City. Republic of Panama.
Through its website www.imimportexport.com, THE COMPANY provides information about its products and offers the possibility of its acquisition. Due to the content and purpose of the Website, people who want to benefit from their services must have the status of "Customer", which they acquire by completing the registration form and following the steps that THE COMPANY subsequently communicates through email. The condition of Client implies adherence to the Conditions of Use the version published at the time the Website is accessed.
In any case, there are pages of the Website accessible to individuals or legal entities that fail to register or initiate a product purchase (hereinafter, "Users"). In this regard, Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions, to the extent that this may apply to them.
THE COMPANY WANTS TO LET ITS CUSTOMERS AND USERS KNOW:
Anyone can view our website without entering personal information. To place an order, you must provide contact information (such as your name and shipping address) and financial information (such as your credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have problems processing an order, we will use this information to get in touch with you. You do not need to create an account to make purchases on our site.
CHILDREN’S PRIVACY
Users of all ages may access and view our Website, but we take children’s privacy very seriously. We do not intentionally request, nor collect or maintain personal information from children under 16, and we ask that parents supervise their children while online. If we learn that personal information was submitted by a child under 16, the information will be deleted from our system promptly.
PROPERTY
THE COMPANY reports that it does not grant any license or authorization implied on the rights of intellectual and/or industrial property or any other right or property related, directly or indirectly, with the contents included in the Website.
The information given on each product, as well as the photos or videos relating to the same and trade names, trademarks or distinctive signs of any kind of content on THE COMPANY´s website, and are exposed in www.imimportexport.com as a guideline.
In the event that the product is not available after the order, the customer will be informed by email or by telephone of the annulment of all or part of this. The partial cancellation of the order due to lack of availability does not give the right to the annulment of the entire order. If as a result of this cancellation the customer wants to return the product delivered shall follow the provisions of paragraph Return.
PAYMENT
The Client agrees to pay at the time the order is placed. The price that appears for the product will be communicated previously to the Client before formalizing the purchase itself.
The ticket or proof of purchase corresponding to the purchase order will be available and can be viewed at www.imimportexport.com in the "My account", "Order details" section.
Payment is made by credit or debit card, as well as through PAYPAL. The card will be charged at the time the order is placed.
The Client must notify THE COMPANY of any improper or fraudulent charges on the card used for purchases, by email or by telephone, in the shortest possible time so that THE COMPANY can make the necessary arrangements.
FORMALIZATION OF ORDERS
Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.
ORDER CANCELLATION
THE COMPANY will accept cancellations of orders when requested before sending it. To make the cancellation you must request it by sending an e-mail to ventas@imimportexport.com
PLACE OF DELIVERY
THE COMPANY undertakes to deliver the product in perfect condition at the address indicated by the Customer in the order form. In order to optimize delivery, we thank the Customer for indicating an address in which the order can be delivered within normal business hours.
THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or has been omitted.
THE COMPANY informs the Customer that it is possible that the same order is divided into several deliveries.
DELIVERY TERM
The usual delivery period of THE COMPANY usually ranges between 3 and 7 days, after the requested product / service is ready.
These deadlines are means, and therefore an estimate. Therefore, they may vary for logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.
Each delivery is considered made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company.
In the case of delays in the delivery of the orders attributable to THE COMPANY, the Customer may cancel his order in accordance with the procedure described in the "Return" Section. Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed period and has not been able to be delivered because of the Customer.
For security reasons, THE COMPANY will not send any order to sections of unknown mail, nor military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
UNREALIZED DELIVERIES
If the Customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at ensuring that the delivery takes place.
If after 2 business days after delivery of the order has not been delivered, the Customer must contact THE COMPANY. In the event that the Client does not proceed like this, after 3 business days from the delivery to the delivery of the order, it will be returned to our warehouses and the Customer must pay the shipping and return to origin, as well as possible associated management expenses.
After the end of the 3-day term, each order has its specific expiration time, therefore THE COMPANY will proceed for technical and consumer protection issues to a new agreement with the Customer, if this still shows interest in the product / service.
DELIVERY DILIGENCE
The Customer must check the good condition of the package before the carrier who, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that could be detected in the packaging.
If, after reviewing the product, the Client detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to notify THE COMPANY to reach an agreement.
RETURN
THE COMPANY will only accept returns that meet the following requirements:
1. The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
2. In the event that it cannot be done with the box with which it was delivered, the Customer must return it in a protective box so that the product arrives at the COMPANY´s warehouse with the maximum guarantees possible.
3. A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.
In order to facilitate the return process to Clients and to be able to follow it correctly, THE COMPANY establishes as the only return procedure the one established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you requested, etc.), the amount of the return will be refunded. If the reason is different (the products were served correctly but are not to your liking), the cost of the return costs will be borne by the customer.
Only in the event that the product delivered is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.
INTELLECTUAL AND INDUSTRIAL PROPERTY
THE COMPANY holds all rights to the content, design and source code of this Web page and, in particular, with an enunciative but not limitative character, over the photographs, images, texts, logos, designs, brands, trade names and data that are included on the website.
Customers and Users are warned that such rights are protected by current and international legislation in Panama regarding intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, all the Panamanian and American community regulations in force in this area are also applicable.
It is expressly forbidden the total or partial reproduction of this website, or any of its contents, without the express and written permission of THE COMPANY.
Only the use of the contents of the web domain is authorized for informational and service purposes, provided that the source is cited or referenced, the user being solely responsible for their misuse.
APPLICABLE LAW AND ARBITRATION
These Conditions of Use are governed by the applicable panamanian legislation in the matter. To resolve any dispute or conflict arising from these Terms of Use, the parties submit to the jurisdiction of the courts of the city of Panama, unless the law imposes another jurisdiction.
MODIFICATION OF THE CONDITIONS OF USE
THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, THE COMPANY recommends the Client to read them carefully every time they access the Website.